12 Sep Worldwide sales suspended

Just two weeks after it was first launched Samsung has suspended worldwide sales of their top of the range Galaxy Note 7 smartphone after receiving reports that because of battery faults 35 have exploded and created a fire risk.

The Korean company has stopped short of ordering a full recall of the Note 7 because among the million phones sold to date those sold in China used batteries from a different supplier

A Samsung spokesperson said: “To date there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market.

“However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7. For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.”

He added that it was expected it would take two weeks to prepare replacement devices for the 2.5m Note 7s that had been manufactured.

https://www.theguardian.com/technology/2016/sep/02/samsung-recall-galaxy-note-7-reports-of-smartphones-catching-fire

ShareTweet about this on TwitterShare on Google+0Share on Facebook0Share on LinkedIn0